Contacts in case of computer problems during the session


  • If you encounter a connection problem at the beginning or during a distance learning exam, it is essential that you inform your teacher as soon as possible so that your problem can be taken into consideration. To do this, you can either contact your faculty directly if you have received specific instructions from them, or call 0800/35253. International students can call 32.4.366.99.77. The teacher will be informed of your problem and will take a decision on a case-by-case basis on the basis of your declaration and the computer traces of your connection.
  • If you need help with a computer problem, you can submit a request via the " Student SAM " form available at: Your request will automatically be redirected to the IT unit (UDI) of your faculty, which will help you find a solution.

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